Customer Experience Coordinator

About the role

Infinite Fulfillment, a fast‑growing e‑commerce logistics provider, is looking for a Customer Experience Coordinator to join its Dubai office. You will act as the frontline guardian of client relationships, ensuring high‑quality service and early detection of any issues.

Key responsibilities

• Monitor client Slack channels daily and respond to straightforward requests.
• Identify early signs of client frustration or tension and intervene before escalation.
• Review Client Managers’ communications for tone, accuracy, consistency, and response times, stepping in when standards slip.
• Prepare briefing notes for client calls and own weekly project reporting.
• Flag process gaps with actionable detail.
• Collaborate with the Head of Customer Success on broader client‑satisfaction initiatives.

Required profile

• Native‑level French with excellent written quality.
• Fluent English for internal collaboration with teams in China.
• Strong communication skills, including diplomacy and empathy.
• Highly organized, able to juggle multiple projects without oversight.
• Proactive mindset with good judgment on when to act independently or escalate.
• Comfortable in a fast‑growing, international environment where processes evolve.

Required skills

• Fluent English.
• Native French.
• Excellent written communication.
• Strong organizational abilities.