Customer Reception Host – Lexus DIP

About the role

The Customer Reception Host is the first point of contact for visitors at Al Futtaim Motors, ensuring a warm welcome and seamless experience from entry to exit. Reporting to the Retail Service Manager, the role contributes to customer satisfaction scores and handles complaints efficiently.

Key responsibilities

• Greet all customers warmly upon entry and maintain a 100% performance score.
• Identify the purpose of each visit and direct customers to the appropriate department or Service Advisor.
• Manage incoming calls, schedule and reschedule appointments in coordination with the Customer Engagement Contact Centre.
• Raise and promptly escalate customer complaints to the Reception Manager.
• Facilitate the complete customer journey, including health and safety considerations and follow‑up on no‑shows.
• Handle electronic Vehicle Health Checks (eVHC) efficiently.

Required profile

• High School Diploma.
• 2–3 years of experience in customer service.
• Strong planning and organizational abilities.
• Proficiency in customer interaction and management.

Required skills

• Excellent communication and interpersonal skills.
• Ability to handle and resolve customer complaints effectively.
• Strong organizational and multitasking capabilities.
• Experience in appointment scheduling and customer service coordination.