Customer Relationship Officer – Business Banking (UAE Nationals Only)

About the role

The role focuses on delivering high‑quality service to Business Banking clients, ensuring their transactions are processed efficiently while promoting the bank’s products and services.

Key responsibilities

• Effectively identify and respond to Business Banking client needs.
• Ensure timely and quality completion of client transactions.
• Provide product and service information to increase client awareness and usage.
• Promote and sell a portfolio of products to meet sales objectives.
• Facilitate onboarding of new business clients and ensure documentation accuracy.
• Verify business customer instructions and maintain compliance with AML and CDD guidelines.

Required profile

• High School or Bachelor degree; preferably in Banking, Business Administration or related field.
• At least 2 years of relevant experience in a similar role.
• Completion of AML/KYC training modules.
• Ongoing professional development in customer service or banking operations.

What we offer

• Competitive salary package.
• Strong emphasis on work‑life balance and wellbeing.
• World‑class Learning & Development platform and career development opportunities.
• Generous annual leave entitlement and private healthcare.
• Preferential banking facilities for employees.