Customer Service & Admin Supervisor – Operations

About the role

We are seeking a Customer Service & Admin Supervisor to oversee operational administrative functions and act as the primary customer support officer for key accounts in Abu Dhabi. The role ensures smooth coordination between project teams, supporting functions and field technicians while maintaining high standards of professionalism.

Key responsibilities

• Streamline operational admin processes and drive continuous improvement
• Liaise with supporting functions (IT, Finance, HR, etc.) for operations‑related matters
• Plan manpower accurately with project leads and update the operations master database
• Communicate with Camp Bosses and Supervisors to mobilize technicians, ensuring timely submission of timesheets, leave applications and related forms
• Submit monthly attendance and overtime reports to HR promptly
• Organise NOC, special passes and certification requirements by coordinating with relevant functions and clients
• Manage direct reports to ensure smooth functioning of operations administrative activities
• Provide key customers with timely updates and handle queries professionally
• Work closely with project leads and supervisors to schedule and deploy technicians efficiently
• Organise project kick‑off meetings and conduct weekly status meetings for ongoing projects
• Prepare and submit bi‑weekly reports on standby technician projections to support sales planning
• Develop and maintain a technicians leave planning tool and calendar
• Refine existing operational administrative templates and create new ones as needed
• Collaborate with QHSE and other divisions for internal and external audits
• Work with stores and purchasing to establish standard contracts for consumables and PPE
• Innovate methods for capturing project data and tracking profitability
• Schedule driver assignments to ensure timely transportation of technicians
• Coordinate with stores for project mobilisation and demobilisation
• Maintain leased vehicle details and ensure timely renewal of petrol cards
• Monitor optimal usage of leased vehicles
• Prepare and submit monthly departmental KPI reports to the Operations Manager
• Ensure all documentation complies with company policy and customer requirements
• Assist in the yearly performance management system

Required profile

Required skills