Customer Service Adviser

About the role

Join Bupa Global’s Dubai team as a Customer Service Adviser, providing premium international health‑insurance support to members worldwide. You will work 40‑hour weeks on a hybrid schedule, handling enquiries via phone and written communication.

Key responsibilities

• Assist members with policy enquiries and correspondence.
• Process membership changes, reissue documents, and track member records.
• Collect payments manually from credit cards and manage billing queries.
• Raise manual credit notes, invoices, and issue payment receipts.
• Liaise with providers, brokers, and internal departments to resolve issues.
• Maintain accurate system records and up‑to‑date contact details.
• Coordinate medical treatment setups with service partners.
• Handle member complaints and conduct investigations.

Required profile

• Previous training in a medical environment.
• Health‑insurance experience, specifically within the UAE.
• Knowledge of UAE health‑insurance regulations.
• Strong focus on delivering excellent customer service.
• Experience following procedural guidelines.
• Excellent interpersonal and communication abilities.

Required skills

What we offer

• Full‑time permanent contract (40 hours/week).
• Hybrid working model (2 days in office).
• Opportunity to work for a global health‑insurance leader.