Customer Service Agent – English & French (Dubai)

About the role

Wheely is looking for an enthusiastic Customer Service Agent to join its Dubai office. You will be the voice of the brand, handling calls, live chats and emails for both passengers and chauffeurs, ensuring every journey runs smoothly.

Key responsibilities

• Deliver premium customer service across phone, live‑chat and email channels.
• Meet operational SLAs to protect customers' time.
• Maintain luxury‑standard communication and achieve satisfaction targets.
• Investigate and resolve passenger and chauffeur issues quickly.
• Escalate feedback to senior management and relevant teams.
• Contribute to continuous improvement of the customer experience.

Required profile

• Passion for delivering exceptional customer service.
• Experience in a customer‑facing role within the luxury service industry.
• Excellent interpersonal and communication skills.
• Ability to thrive in a fast‑paced, high‑volume contact centre.
• Fluency in spoken and written English and French.
• Willingness to work flexible shifts, including nights and weekends, onsite.
• Technical proficiency with standard office and contact‑centre tools.

Required skills

What we offer

• Office‑based role in Dubai Internet City (24/7 contact centre).
• Competitive salary of AED 8,500 per month plus quarterly KPI‑based bonus.
• Private medical insurance.
• Best‑in‑class equipment.
• Monthly credit towards Wheely journeys.
• Professional development stipend.