Customer Service Support

About the role

The Customer Service Support role at ASSA ABLOY Group in Dubai ensures seamless coordination between internal teams and customers throughout project approval and execution phases. You will act as the main point of contact for technical and delivery queries, helping to maintain high customer satisfaction.

Key responsibilities

• Coordinate with Order Entry, Technical, Engineering, Quality, Production, Procurement and Logistics teams during project approval stages (samples, mock‑ups, material submittals).
• Manage project execution tasks such as SD drawing approvals and on‑time product delivery.
• Address customer technical and delivery inquiries, partnering with Sales to resolve issues.
• Monitor and proactively escalate trending issues.
• Maintain accurate customer data in the ERP system.

Required profile

• Engineering degree or extensive experience in construction, building or civil/structural fields.
• Minimum 5 years of relevant experience.
• Experience working with ERP systems, preferably MS Navision.
• Ability to work across different markets and cultures.
• Strong initiative, creativity and responsibility.

Required skills

• MS Navision (ERP)
• High‑level computer proficiency

What we offer

• Opportunity to work with a global leader in access solutions.
• Career development, training and regular feedback.
• Diverse and inclusive work environment.