Customer Success Manager

About the role

Dealdrive is looking for a Customer Success Manager to guide used‑car dealerships through the full adoption of its SaaS platform. You will own the transformation journey from onboarding to measurable results, working closely with sales and management.

Key responsibilities

• Lead onboarding and activation for new DD Pro clients, delivering training and usage plans to achieve full product adoption within 90 days.
• Monitor client usage of modules such as sourcing, evaluation, listings, sales operations and accounting, reporting on account health and removing adoption blockers.
• Act as the client’s transformation partner, helping improve turnover, margin and stock management.
• Maintain regular contact through monthly/quarterly check‑ins, build trusted relationships with dealership owners and staff, and conduct on‑site visits across the UAE.
• Identify upsell opportunities, ensure timely payments and renewals, and flag potential churn.

Required profile

• Minimum of 1 month relevant experience in a customer‑facing or account‑management role.
• Comfortable travelling across the UAE with a valid driving licence and personal car.
• Strong communication and relationship‑building skills.
• Ability to work independently and collaborate with sales and product teams.

Required skills

• B2B SaaS
• Microsoft Word
• Microsoft PowerPoint
• Google Docs
• Microsoft Excel
• Microsoft Office suite