Cybersecurity Analyst – Customer Security Operations

About the role

Vigilbase is looking for a Cybersecurity Analyst to join its Dubai team and support customer security operations. You will investigate alerts, assist with incident response, and help improve the way the company delivers security outcomes across the region.

Key responsibilities

• Monitor, triage, and investigate security alerts and customer‑relevant signals.
• Support incident response, escalation, and reporting workflows.
• Use Flarehawk and related security tools to improve visibility, reduce noise, and document findings.
• Prepare clear customer‑facing and internal summaries of investigations and recommendations.
• Assist with Cloudflare/security configuration reviews and operational follow‑up.
• Contribute to playbooks, detection logic, analyst workflows, and 24/7 support handoffs.

Required profile

• Experience in SOC, cybersecurity operations, incident response, IT security, or technical support.
• Understanding of common security alerts, logs, endpoint/network/cloud signals, and investigation workflows.
• Clear writing, strong attention to detail, and ability to work calmly under pressure.
• Professional English and comfort working with distributed teams.

Required skills

• SIEM
• EDR
• Cloudflare
• Cloud platforms
• Ticketing systems
• Case management workflows
• Flarehawk platform
• Security+ certification (or equivalent)
• CySA+ certification (or equivalent)
• SC‑200 certification (or equivalent)
• AZ‑500 certification (or equivalent)
• CCNA certification (or equivalent)

What we offer

• Work on real customer security problems with direct impact.
• Shape analyst workflows around an AI‑native security operations platform.
• Join a lean team with clear growth paths to senior analyst, detection engineering, incident response, or customer security roles.