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Data Center Technicians Manager

Microsoft Corp · Abu Dhabi

جديد
Onsite Mid 🇬🇧 English
Hardware deployment Certified Data Center Professional (CDCP) Basic Structure Cabling (BSC) Six Sigma Green Belt Microsoft Certified Professional (MCP) ASICS Inventory Control

وصف الوظيفة

About the role

As a Data Center Technicians Manager at Microsoft in Abu Dhabi, you will lead a team of data‑center technicians responsible for hardware deployments, diagnostics, and de‑commissions across Microsoft’s cloud infrastructure. You will ensure compliance with service‑level agreements, monitor KPIs, and foster a culture of safety and continuous improvement.

Key responsibilities

  • Guide and hold the team accountable for compliance with Data Center Services (DCS) policies, procedures, and service‑change guidelines.
  • Ensure technicians are trained on installation, deployment, replacement, and post‑execution quality‑check processes, and verify that quality checks are completed correctly.
  • Prioritize and rebalance work across the team, lead triage meetings, and adjust priorities in response to changing demands.
  • Escalate issues through appropriate channels, track resolutions, and share knowledge with relevant teams.
  • Conduct daily safety briefings, enforce PPE and other safety procedures, and participate in on‑site safety committees.

Required profile

  • High school diploma or equivalent with basic knowledge of computer hardware.
  • Minimum 3 years experience supporting IT equipment and at least 1 year of experience directing or supervising a technical team.
  • Willingness to work rotating shifts, including evenings, nights, weekends and holidays.
  • Ability to pass Microsoft Cloud background checks and any required government security screenings.

Required skills

  • Hardware de‑commissioning and deployment.
  • ITIL Foundation.
  • Certified Data Center Professional (CDCP).
  • Basic Structure Cabling (BSC).
  • Six Sigma Green Belt.
  • Microsoft Certified Professional (MCP).
  • Data Center Services (DCS) processes.
  • ASICS Inventory Control.

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Microsoft Corp

Abu Dhabi