Digital Banking Lead – UAE Nationals

About the role

Emirates Islamic is seeking a Digital Banking Lead to drive the improvement of its mobile app and digital channels. The role focuses on enhancing customer satisfaction, increasing digital adoption, and ensuring seamless digital experiences for UAE nationals.

Key responsibilities

• Drive initiatives to improve mobile app ratings, customer satisfaction, and digital channel adoption.
• Analyze customer feedback, journey analytics, and market trends to identify enhancement opportunities.
• Monitor digital channel performance, manage incidents and service issues to minimize impact.
• Partner with IT, Product, Operations, and Customer Service to implement enhancements.
• Lead complaint resolution across digital channels and ensure permanent fixes.
• Create digital awareness content such as education videos and newsletters.

Required profile

• Bachelor’s degree.
• Minimum 2 years experience in digital channels.
• UAE national (Emiratization focus).

What we offer

• Competitive salary package.
• Strong emphasis on work‑life balance and wellbeing.
• World‑class learning & development platform.
• Generous annual leave and private healthcare.
• Preferential banking facilities for employees.