Digital Banking Lead – UAE Nationals Only

About the role

The role is responsible for achieving the retail banking digitisation objectives, including cost reduction, enhancing digital customer experience, and managing customer complaints across digital channels. The incumbent will coordinate with the CCO digital team to respond to queries and oversee digital support.

Key responsibilities

• Develop tutorial videos and perform creative tasks for the Emirates Islamic digital team.
• Support teams in enhancing and establishing digital support frameworks.
• Oversee the digital support team to ensure response times meet standards for all queries and complaints.
• Work closely with various teams to improve operational processes.
• Prepare training material for digital channels covering all new features.
• Manage and coordinate activities with the CCO digital team.
• Create digital content and marketing material to support the bank’s initiatives.
• Act as backup for the senior leader of digital experience and operations.
• Build and manage a proactive team for the digital platform.
• Support channel owners with marketing activities.
• Lead and support the migration (Raqmi) agenda for Emirates Islamic digital.