Document Controller – Institutional Records Management

About the role

The American University in the Emirates is looking for a highly organized Document Controller to manage and safeguard institutional records, policies, reports and accreditation evidence. This role supports the Institutional Effectiveness Department by ensuring documents are stored, tracked and distributed in line with university policies and quality standards.

Key responsibilities

• Maintain the university’s document control system, ensuring accurate storage, retrieval and archiving of both electronic and physical records.
• Receive, register, track, distribute and file official documents according to established procedures.
• Control document versions so that only current, approved versions are in circulation.
• Support accreditation, quality‑assurance and continuous‑improvement initiatives by organizing and maintaining required evidence.
• Coordinate collection, review and filing of policies, procedures, reports, meeting minutes and other institutional records.
• Monitor revision cycles and ensure timely updates of all documentation.
• Enforce compliance with records‑retention and document‑control policies.

Required profile

• Bachelor’s degree in Business Administration, Information Management, Records Management, Library Science, Quality Assurance or a related field.
• 2–5 years of experience in document control, records management, administration or quality assurance; experience in higher‑education is preferred.
• Proven ability to handle confidential information with discretion.
• Strong organizational, written and verbal communication skills.
• Capacity to manage multiple tasks and meet deadlines.

Required skills

• Proficiency with Microsoft Word and Excel.
• Experience using SharePoint and electronic document‑management systems.
• Knowledge of records‑retention and document‑control procedures.
• Ability to maintain version control and ensure document accuracy.