Door Ambassador - Welcome Office

About the role

First impressions are everything. As a Door Ambassador in the Welcome Office, you will greet arriving guests, assist them throughout their stay, and ensure a memorable departure. You will act as the guest’s personal guide, providing information, handling requests, and creating a seamless experience from arrival to checkout.

Key responsibilities

• Greet guests upon arrival and provide a warm, personalized welcome.
• Assist guests with check‑in procedures, luggage handling, and directions to their rooms.
• Respond promptly to guest inquiries, service requests, and special needs throughout their stay.
• Provide local area information, recommend attractions, and arrange transportation or reservations.
• Process operational tasks such as completing reports, updating guest profiles, and coordinating with other hotel departments.
• Ensure safety standards are upheld and hotel policies are followed at all times.

Required profile

• Minimum education: high school diploma or G.E.D. equivalent.
• No prior hospitality experience required; enthusiasm and a service mindset are essential.
• Ability to stand, walk, and lift objects up to 50 lb unaided and up to 75 lb with assistance.
• Strong communication skills, professional appearance, and adherence to confidentiality and company policies.