Duty Manager

About the role

The Duty Manager supports the front‑desk team in delivering seamless guest experiences at Sheraton Dubai. This role ensures smooth check‑in and check‑out processes, handles payment issues, and acts as the first point of contact for guest concerns.

Key responsibilities

• Assist staff with expediting problem payments and resolve credit‑card processing issues.
• Process all guest check‑ins, confirm reservations, assign rooms, and issue/activate room keys.
• Handle all payment types – room charges, cash, checks, debit or credit – and set up accurate guest accounts.
• Anticipate sold‑out situations and arrange alternative accommodations when needed.
• Block rooms in the system, record special requests, and coordinate with housekeeping for room readiness.
• Review shift logs, maintain logbooks, and perform bank counts at shift start and end.
• Balance and drop receipts according to accounting specifications.
• Support management in hiring, training, scheduling, and employee coaching.
• Report accidents, injuries, and unsafe conditions; complete required safety training.

Required profile

• High school diploma or equivalent.
• At least 1 year of experience in hotel front‑desk or guest services.
• Strong attention to detail and ability to follow standard operating procedures.
• Excellent communication skills and professional appearance.
• Physical ability to stand, walk, and lift objects up to 10 lb.

Required skills