Enterprise Customer Success Manager

About the role

Canonical is seeking an Enterprise Customer Success Manager to lead the adoption and expansion of its open‑source portfolio for large‑scale customers. You will act as the trusted advisor for assigned accounts, ensuring they receive maximum value from Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes and related data applications.

Key responsibilities

• Onboard new enterprise customers, introduce them to Canonical’s product suite and support processes.
• Develop and execute tailored success plans that align with customers’ business objectives.
• Coordinate complex migration, integration and scaling projects across multiple technical domains.
• Identify expansion opportunities, propose additional services or capacity, and drive upsell initiatives.
• Monitor health metrics, mitigate churn risk, and act as the escalation point for technical or operational issues.
• Collaborate with sales, engineering, and product teams to deliver a seamless customer experience.

Required profile

• Minimum 5 years (60 months) of experience in enterprise customer success, account management or related SaaS roles.
• Proven track record of managing large, high‑value accounts and delivering measurable outcomes.
• Strong communication skills and ability to build trust with senior stakeholders.

Required skills

• Salesforce
• Security
• Data applications
• CRMs
• Linux OS
• Migration
• Networking
• Storage
• Jira
• IoT
• Cloud Computing