Executive Night Operations – Night Shift Role

About the role

The Executive Night Operations role acts as the principal interface between the client and DWTC internal departments and contractors during night events, ensuring smooth operations, high‑level customer service and effective emergency management.

Key responsibilities

• Serve as the main point of contact between clients, internal teams and nominated contractors throughout night events.
• Establish and maintain strong client relationships to encourage repeat business.
• Monitor service providers, answer queries, handle complaints and manage emergency situations on site.
• Ensure compliance with DWTC policies, HSE standards and implement risk‑control and incident‑management procedures.
• Track operational costs, drive cost‑saving initiatives and prepare night‑shift reports with KPI analysis.

Required profile

• University degree level education.
• Minimum 2 years of experience in an operational role within the event industry.
• Fluent in English, both verbal and written.

Required skills

• Proficiency in Microsoft Word, Excel, Outlook, Internet and Email.
• Computer literacy.
• Knowledge of EBMS (Event Business Management System).
• Knowledge of AutoCAD.
• IOSH certification.
• Report writing ability.