Export Sales Coordinator

About the role

The Export Sales Coordinator will support the US branch office by managing sales‑related activities and ensuring smooth communication with customers. This full‑time position is based in Ras Al Khaimah and focuses on sample handling, order processing, and logistics coordination.

Key responsibilities

• Assist all sales‑related activities for the US branch office.
• Maintain continuous communication with customers regarding samples, orders, and logistics issues.
• Respond to written and verbal customer inquiries within 24 hours.
• Confirm receipt of new sample requests and provide weekly status updates.
• Update customers on shipment documentation and container status.
• Coordinate with factory units to expedite sample approvals, order processing, and special requests.
• Monitor major customer problems and propose corrective actions.
• Follow up on invoice payments to ensure timely settlement.
• Support the Product Manager with administrative tasks such as preparing sample boxes and folders.
• Coordinate with testing bodies for payments and test report acquisition.
• File all documents in accordance with ISO standards.

Required profile

• A self‑starter with high attention to detail.
• Strong willingness to relocate and gain international experience.
• Drive, self‑confidence and resourcefulness.
• Analytical mindset and ability to collaborate to achieve targets.

Required skills

• 1‑2 years of experience in the construction industry.
• Good administrative skills.
• Salesmanship and effective communication.
• Time‑management ability to work independently and plan daily/weekly agendas.