Firco Support And Integration Specialist

About the role

We are seeking a senior Firco Support and Integration Specialist to provide advanced production support and integration expertise for Firco Continuity, Firco Trust, and related modules in a high‑volume banking sanctions screening environment. The role will focus on incident management, API integration, automation, and ensuring system stability.

Key responsibilities

• Production Support – monitor real‑time and batch screening queues, handle high‑priority incidents such as screening outages, watchlist update failures, API response issues, and perform root‑cause analysis with preventive actions.
• Integration & Testing – conduct UAT and production validation, configure Firco Prediction Integrator workflows, support inbound and outbound Case Manager API integrations, and develop REST/SOAP API mappings.
• Integration Troubleshooting – manage field‑level mapping between Prediction Integrator and Case Manager, resolve API throttling and timeout problems, and contribute to continuous improvement initiatives.

Required profile

• 10+ years of hands‑on experience with Firco Continuity (v6 preferred), Firco Trust, FSK, Firco Prediction Integrator, Firco Case Manager, and SWIFT.
• Strong incident‑management capabilities, attention to detail, process‑improvement mindset, and ability to mentor junior team members.

Required skills

• REST and SOAP API development, JSON and XML payload transformation.
• Proficiency with Postman and SoapUI for API testing.
• SQL expertise on Oracle and SQL Server databases.
• Shell scripting and Windows batch scripting.
• Experience with Fortra Automate.
• Exposure to AI adjudication platforms and cloud services such as Azure or AWS.