Fraud Analyst – Authorization Fraud Control

About the role

At RAKBANK, we protect customers and assets by implementing robust fraud prevention and risk management. As a Fraud Analyst in the Authorization Fraud Control Unit, you will monitor suspicious activities, investigate cases, and help ensure a secure banking experience.

Key responsibilities

• Monitor transaction and non‑transaction alerts to identify and respond to potential fraud incidents.
• Investigate suspicious card activities and take appropriate preventive and corrective actions.
• Contact customers to verify suspicious transactions and ensure timely resolution.
• Process fraud and dispute cases within agreed timelines while minimizing financial losses.
• Prepare fraud investigation reports, MIS dashboards, and analytical insights for management review.
• Liaise with card schemes, acquirers, law enforcement agencies, and internal stakeholders on fraud‑related matters.
• Support fraud prevention initiatives, process enhancements, and operational efficiency improvements.
• Participate in User Acceptance Testing (UAT), business continuity exercises, and fraud control projects.
• Train and mentor new team members on fraud monitoring procedures and best practices.
• Work in shifts, including weekends and public holidays, to support 24/7 fraud monitoring operations.

Required profile

• Bachelor’s degree in Business, Finance, Banking, or a related field.
• Experience in fraud monitoring, cards operations, risk management, or financial crime functions.
• Knowledge of card fraud trends, dispute handling, transaction monitoring, and fraud investigations.
• Strong analytical and problem‑solving skills with attention to detail.
• Ability to communicate effectively with customers, regulators, law enforcement agencies, and internal stakeholders.
• Experience in preparing reports, MIS, and performance metrics.
• Familiarity with payment card industry regulations and fraud prevention controls (advantage).

What we offer

• Competitive, performance‑linked compensation.
• Medical coverage for you and your family.
• Exposure to fraud risk management and payment security practices.
• Opportunities to work on digital fraud prevention initiatives and process enhancements.
• Inclusive and collaborative work environment.
• Professional development and career growth opportunities.
• Chance to contribute to safeguarding customer trust and strengthening the bank’s risk controls.