Front Desk Agent – Luxury Hotel

About the role

Mandarin Oriental Downtown, Dubai is seeking a Front Desk Agent to join its Front Office team. The role involves delivering legendary service to guests, handling check‑in and check‑out, and ensuring a seamless and memorable stay.

Key responsibilities

• Welcome guests, manage check‑in/out, and escort them while handling preferences and invoices.
• Perform cash handling duties, balance drawers, prepare vouchers and coordinate with Accounting and Night Duty Manager.
• Collaborate with Concierge, Housekeeping, and Reservations to deliver prompt and courteous service throughout the guest journey.
• Maintain thorough knowledge of hotel products and services to tailor offerings and communicate unique features.
• Engage warmly with guests, resolve complaints where possible, and create memorable experiences aligned with MOHG standards.

Required profile

• Senior school qualification with at least 2 years of experience in a 5‑star hotel, including 1 year in Front Office.
• Ability to stand for long periods and work flexible shifts, including evenings, weekends and holidays.
• Excellent interpersonal, communication and organizational skills, with a strong customer‑service orientation.

Required skills

• Proficient in Microsoft Office.
• Experience with PSMS and other Front Office systems.

What we offer

• Learning and development programmes tailored to career stages.
• MOstay programme with complimentary nights and discounted rates for employees and families.
• Health and wellness benefits, including a variety of wellness programmes.
• Comfortable accommodation, duty transportation and meals during shifts.
• Competitive salary and benefits package aligned with UAE industry standards.