Guest Services Officer – Front Office (UAE National)

About the role

The Guest Services Officer will deliver a consistent, high‑quality service experience to hotel guests. Working within the Front Office of the Rooms Division, the role requires strong knowledge of hotel facilities, local attractions and the ability to respond to VIP requests and special events.

Key responsibilities

• Provide guests with accurate information on hotel services, local attractions and transportation options.
• Handle guest reservations for air travel or other transportation, including ticketing and itinerary preparation.
• Oversee concierge operations, including doormen, bellmen and valet parking, ensuring smooth supervision of the area.
• Assist with lost‑luggage follow‑up and maintain guest privacy by using correct names and handling personal data responsibly.
• Respond promptly to guest complaints and find appropriate solutions.
• Ensure a warm welcome on arrival and a fond farewell on departure for every guest.

Required profile

• Minimum of one year experience in hotel operations or front‑office roles.
• Fluent communication skills in both Arabic and English.
• UAE national status, as the position is open exclusively to UAE citizens.