Front Desk Manager

About the role

Rotana Hotels & Resorts is looking for a passionate Front Desk Manager to lead the Front Office team at Bloom Arjaan by Rotana, Abu Dhabi. The role focuses on delivering exceptional guest experiences while driving revenue through effective up‑selling and loyalty initiatives.

Key responsibilities

• Gather guest feedback and preferences, initiate actions to maximise satisfaction.
• Drive room revenue by up‑selling within guidelines and managing inventory during high occupancy periods.
• Promote the hotel’s loyalty programme, food & beverage events, and partner offers.
• Ensure accounting and auditing practices comply with company policies and government regulations; verify audit and registration cards before forwarding to accounts.
• Lead, coach and develop the front‑office team to achieve high standards of guest service and colleague satisfaction.

Required profile

• Degree in hospitality or related field.
• Previous experience in a hotel Front Office department.
• Fluent in written and spoken English with immaculate personal presentation.
• Strong problem‑solving abilities.
• Computer literate; familiarity with Opera PMS is highly regarded.

Required skills

• Opera property management system

What we offer

• Dynamic, multicultural work environment.
• Opportunities for professional growth within a leading hotel brand.
• Competitive compensation package.