Front Office Assistant Manager – Luxury Resort

About the role

The Front Office Assistant Manager will help create memorable experiences for guests at One&Only One Za'abeel, a new luxury urban oasis in Dubai. Working closely with the Front of House Manager, you will support the smooth operation of all front‑office areas, ensuring every guest interaction reflects the brand’s standards of anticipation, creativity, precision, empathy and warmth.

Key responsibilities

• Supervise daily front office, guest services and concierge operations.
• Monitor and reconcile all financial transactions, including cash and card payments.
• Verify guest folios, billing statements and invoices, correcting discrepancies promptly.
• Manage over‑booking situations and ensure timely communication with relevant departments.
• Pre‑block VIP, special‑request and long‑stay rooms, coordinate with housekeeping and arrange welcome amenities.
• Record and communicate guest preferences across systems (ALICE, SAGA, Opera PMS) to personalize service.

Required profile

• Minimum 24 months of experience in front office or guest services within a luxury hotel environment.
• Demonstrated leadership with a service‑first mindset, capable of training and motivating teams.
• Strong attention to detail, accuracy in financial handling and ability to manage high‑pressure situations.
• Excellent communication skills and a proactive approach to anticipating guest needs.

Required skills

• Concierge operations
• ALICE property management system
• Opera PMS
• Saga system
• Guest services handling