Front Office Manager – Luxury Resort

About the role

As Front Office Manager at Mövenpick Resort Al Marjan Island, you will lead the front office team to deliver exceptional guest experiences in a high‑volume luxury resort environment.

Key responsibilities

• Lead and oversee all front office operations, ensuring smooth day‑to‑day service delivery.
• Manage guest satisfaction by resolving escalated issues and implementing long‑term solutions.
• Coach, train and develop the front office team, handling performance management and succession planning.
• Coordinate VIP, repeat and loyalty guest recognition through pre‑arrival planning and preference management.
• Monitor and optimise revenue initiatives such as room upselling, paid upgrades and loyalty enrolments.
• Maintain control of hotel systems (Opera/Opera Cloud), room inventory, billing and reporting.
• Act as Manager on Duty during peak periods, collaborating with housekeeping, engineering and other departments.

Required profile

• Minimum 5 years progressive front office/rooms experience, with at least 2 years in a management role.
• Proven experience leading a high‑volume, multicultural front office team in an upscale or luxury resort.
• Strong knowledge of Opera/Opera Cloud PMS and front office procedures.
• Demonstrated ability to resolve complex guest complaints and implement preventive measures.
• Commercial acumen with results in upselling, loyalty enrolment and ancillary revenue generation.

Required skills

• Opera/Opera Cloud PMS
• Hotel management systems

What we offer

• Employee benefit card with discounted rates at Accor properties worldwide.
• Learning programs through Accor Academies.
• Career development opportunities across the property and globally.
• Participation in corporate social responsibility initiatives.