Front Office Receptionist

About the role

We are seeking a professional and customer‑focused Front Office Receptionist to join our dynamic team at Sofitel Al Hamra Beach Resort in Ras Al‑Khaimah, United Arab Emirates. The role is the welcoming face of the resort, responsible for delivering memorable first impressions and supporting smooth front‑office operations in a fast‑paced hospitality environment.

Key responsibilities

• Welcome guests with genuine warmth and enthusiasm, creating a positive first impression.
• Handle accommodation inquiries accurately and provide detailed information to prospective guests.
• Process reservations efficiently using the hotel’s reservation system while maintaining meticulous attention to detail.
• Perform smooth check‑in and check‑out procedures, ensuring all guest information is properly documented and verified.
• Deliver exceptional customer service by addressing guest needs promptly, professionally, and with empathy.
• Manage guest complaints and concerns with composure, working toward satisfactory resolutions.
• Assist guests with special requests and specific requirements to enhance their overall stay.
• Maintain organized front office operations, ensuring all administrative tasks, documentation, and communication are handled efficiently.
• Support other departments, including housekeeping, to ensure seamless organizational operations.

Required profile

• Intermediate proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Excellent verbal and written communication skills for interacting with diverse guests.
• Strong organizational and time‑management abilities.
• Customer‑service expertise with a genuine passion for high‑quality service.
• Ability to multitask and prioritize effectively in a busy environment.
• Problem‑solving skills and resilience when handling challenging situations.
• Professional demeanor and strong personal integrity.
• Previous experience in front‑office reception, reservations, or hospitality (desirable).
• Familiarity with reservation systems and hotel management software (advantageous).
• Availability to work a rotating roster, including weekends and public holidays.
• Willingness to provide a current police clearance prior to employment.
• Reliable personal transportation due to limited public transport in Ras Al‑Khaimah.

Required skills

• Microsoft Office (Word, Excel, Outlook).
• Hotel reservation systems / hotel management software.