Government Relations Manager

About the role

The Government Relations Manager will lead the bank’s interactions with UAE government entities, overseeing visa, immigration and pension processes for employees and their dependents. The role ensures compliance with labour laws and delivers efficient service to internal stakeholders.

Key responsibilities

• Lead and supervise the Government Relations team to meet all employee‑related government requirements within agreed SLAs.
• Provide expert advice on HR policies, online government systems and UAE labour legislation to the GRO unit and onboarding teams.
• Plan, prioritize and allocate work, monitor performance and ensure high‑quality, timely execution of tasks.
• Oversee visa and immigration processes for employees and dependents, delivering regular progress updates and handling escalations.
• Continuously improve systems and procedures, including development of e‑smart services and online portal usage.
• Offer professional guidance on government‑relation queries and resolve issues for employees and line managers.
• Conduct performance reviews, coaching and development of GR staff.
• Maintain and expand networks with Immigration, Ministry of Labour and GPSSA contacts.
• Participate in team meetings to discuss policy improvements and broader issues.

Required profile

• Minimum 5 years of experience in UAE Government Relations or related functions.
• Strong communication skills in English and Arabic.
• Completed advanced training in government‑related processes.
• In‑depth knowledge of UAE labour laws, immigration and Ministry of Labour procedures.
• Proven ability to manage teams and meet service level agreements.

Required skills