Government Relations Officer

About the role

The Government Relations Officer supports Mashreq’s legal and compliance unit by handling requests and queries from courts, police, public prosecution and other regulatory authorities across the UAE and Qatar. The role ensures all cases are processed accurately, on time and in full compliance with internal policies and regulatory guidelines.

Key responsibilities

• Process and handle UAE court orders according to approved procedures.
• Process Qatar court orders and law‑enforcement agency requests within defined service level agreements.
• Manage police letters and enquiries across all UAE emirates.
• Handle correspondence from public prosecution and CID in the UAE.
• Monitor and respond to email enquiries from government entities and stakeholders.
• Execute case processing through the Velocity‑MOFT system where applicable.
• Ensure all communications comply with regulatory instructions and internal policies.
• Track, coordinate and follow up on assigned cases to guarantee timely closure.
• Support initiatives that improve operational efficiency and service quality.
• Coordinate with branch managers, unit heads and internal departments to resolve issues raised by government entities.

Required profile

• Strong attention to detail and ability to work under strict procedural guidelines.
• Excellent coordination skills with internal stakeholders such as CIBG, RBG, Operations and Head Office.
• Good understanding of UAE and Qatar legal and regulatory frameworks.
• Ability to manage multiple cases simultaneously while meeting SLAs.

Required skills

• Experience with the Velocity‑MOFT case management system.