Groups & Events Specialist

About the role

The Groups & Events Specialist supports the Sales & Marketing team at The Ritz‑Carlton Dubai by handling administrative tasks, preparing sales documents and acting as the primary liaison for client inquiries.

Key responsibilities

• Perform general office duties to support Sales & Marketing, including filing, emailing, typing, faxing and copying.
• Prepare sales‑related documents such as proposals, contracts and banquet event orders throughout the sales process.
• Promote brand awareness internally and externally and assemble information packages (brochures, promotional material).
• Use sales techniques to maximize revenue while maintaining guest loyalty to Marriott.
• Enter, retrieve, reconcile and verify commissions, leads and third‑party information in the sales software.
• Answer guest inquiries about property facilities, rates, packages, promotions and special events.
• Serve as the primary point of contact for clients by phone and email, responding to questions and requests.
• Follow company policies, maintain a professional appearance, protect confidential information and uphold quality‑assurance standards.

Required profile

• High school diploma or G.E.D. equivalent.
• At least one year of related work experience.
• No supervisory experience required.
• No specific license or certification required.