Guest Experience Ambassador
Al Zorah Beach Resort · Ajman
وصف الوظيفة
About the role
As a Guest Experience Ambassador at Al Zorah Beach Resort, you will shape a highly personalised journey for each guest from pre‑arrival through departure. The role blends warm, confident interaction with meticulous attention to detail, ensuring every touchpoint feels unique and memorable.
Key responsibilities
- Conduct pre‑arrival outreach to confirm bookings, capture preferences and tailor the stay experience.
- Respond promptly to guest emails and messages with polished communication.
- Greet guests in person, escort them to their rooms and provide a warm welcome.
- Lead guided tours of the resort, highlighting amenities and exclusive experiences.
- Serve as the primary contact for in‑house guests, managing requests and follow‑ups efficiently.
- Build strong relationships with repeat and VIP guests, delivering thoughtful, bespoke touches.
- Collaborate with Housekeeping, F&B, Spa and Culinary teams to curate surprise moments.
- Inspect VIP rooms and coordinate readiness with Housekeeping.
- Uphold LQA and Forbes service standards in all interactions.
- Maintain accurate guest profiles in compliance with data‑privacy guidelines.
Required profile
- Minimum 2–3 years of guest‑facing experience in a 5‑star luxury hotel or resort.
- Professional fluency in English; Russian language is a strong advantage.
- Proven ability to anticipate and fulfil individual guest needs.
- Experience supporting VIP, repeat or high‑profile guests.
- Strong cultural awareness, discretion and emotional intelligence.
- Flexibility to work varied schedules, including weekends and public holidays.
What we offer
- Competitive tax‑free salary and service charge.
- Medical insurance, annual leave, flight benefits and end‑of‑service gratuity.
- Complimentary accommodation, transportation and employee meals.
- Opportunities for learning, development and career growth.
- Collaborative environment focused on thoughtful service and genuine guest connections.
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Al Zorah Beach Resort
Ajman
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