Guest Relations Manager – Dar Al Masyaf

About the role

The Guest Relations Manager will oversee the VIP guest experience at Jumeirah Dar Al Masyaf, a luxury resort within Madinat Jumeirah. Reporting to senior hotel leadership, the role ensures seamless arrivals, departures and personalized service for high‑profile guests.

Key responsibilities

• Present daily updates on VIP arrivals, departures and itineraries during operational meetings.
• Conduct pre‑arrival checks for VIP guests, coordinating with all relevant departments and providing support to the Guest Relations Executive.
• Manage the full VIP guest journey, including arrival coordination, billing oversight and real‑time monitoring of service quality.
• Lead, motivate and develop the Guest Relations team, driving productivity, guest satisfaction and adherence to SOPs.
• Perform regular quality audits, role‑plays and tests to ensure consistent service standards.

Required profile

• Minimum 60 months (5 years) of experience in luxury hospitality or guest relations.
• Proven leadership ability with experience managing a team in a high‑touch environment.
• Strong communication skills and the capacity to work under pressure.

Required skills