Guest Relations Manager

About the role

Baoli Dubai is a vibrant restaurant, poolside and nightlife venue seeking a polished Guest Relations Manager to own the VIP guest experience from reservation through to table service. The role ensures seamless, high‑touch interactions for high‑value guests in a fast‑paced, luxury environment.

Key responsibilities

• Manage guest reservations, table allocations, cabana bookings and priority reservations.
• Build and nurture relationships with high‑value guests, regulars and industry contacts to drive repeat visits.
• Greet and personally host VIP arrivals, ensuring a smooth handover to service teams.
• Maintain and grow the guest database/CRM, tracking preferences, spend history and special occasions.
• Coordinate guest list management with promoters, hosts and marketing for key events.
• Handle guest feedback and resolve service issues promptly and diplomatically.
• Collaborate with bar, floor and kitchen managers to align VIP flow with service capacity.
• Support pre‑opening and event planning for private bookings, brunches and themed nights.
• Recruit, train and lead a high‑performing Guest Relations/Host team, setting service standards and providing ongoing coaching.

Required profile

• Minimum 3‑4 years’ experience in Guest Relations, VIP hosting or similar guest‑facing management role within luxury beach clubs, nightlife venues or 5‑star hospitality.
• Strong network within Dubai’s hospitality/nightlife scene (preferred).
• Excellent interpersonal and relationship‑building skills with a discreet, polished manner.
• Fluent English; Arabic, French or Russian is a strong advantage.
• Flexibility to work evenings, weekends and public holidays in a high‑volume environment.

Required skills

• Proficiency with reservation and CRM systems.
• Strong problem‑solving abilities under pressure.