Guest Relations Officer

About the role

Al-Futtaim Group is seeking a Guest Relations Officer to be the first point of contact for customers and visitors. You will create a welcoming, professional environment and guide guests to the appropriate team members, ensuring a smooth and positive experience from arrival to departure.

Key responsibilities

• Welcome customers and visitors in a warm, friendly, and professional manner.
• Identify guests' needs and direct them to the correct department or team member.
• Coordinate with relevant teams to provide prompt assistance.
• Support customers with appointments and ensure they meet the right representative.
• Maintain a smooth customer journey from arrival through service completion.
• Provide a courteous farewell and respond to general enquiries.
• Keep the reception or guest relations area tidy and professional.

Required profile

• High school diploma or equivalent.
• UAE National with a Family Book.
• Fluent English communication skills.
• Previous experience in customer service, reception, or guest relations is an advantage.
• Professional appearance and a positive attitude.
• Strong passion for delivering exceptional customer service.

Required skills

• Microsoft Office proficiency