Guest Relations Supervisor

About the role

The Guest Relations Supervisor will lead the guest relations team at La Suite Dubai Hotel & Apartments, ensuring every guest receives personalized, high‑quality service throughout their stay. This onsite role works closely with front office, villa host and F&B teams to create seamless, memorable experiences for all visitors, including VIPs.

Key responsibilities

• Lead and motivate the guest relations team to deliver warm, personalized service.
• Coordinate VIP and special guest experiences, liaising with relevant departments.
• Address guest complaints promptly, providing effective solutions.
• Train, schedule and supervise staff, ensuring adequate coverage.
• Monitor guest feedback via surveys and reviews, implementing corrective actions.
• Maintain detailed records of guest preferences and incidents.
• Promote hotel facilities, activities and upsell upgrades or packages.
• Conduct regular quality checks to uphold service standards.

Required profile

• Minimum 24 months (2 years) of experience in guest relations or hospitality.
• Proven ability to supervise and train a front‑office team.
• Strong communication skills and a customer‑focused attitude.

Required skills

• Training
• Front Office Software
• Team Supervision
• Guest Relations