Guest Service Agent

About the role

As a Guest Service Agent at Anantara The Palm Dubai Resort you will be the first point of contact for guests, ensuring every interaction reflects the brand’s luxury hospitality standards. You will work closely with the front‑office team to create memorable experiences for both new and returning visitors.

Key responsibilities

• Anticipate and respond to guest needs, requests, and inquiries professionally.
• Maintain thorough knowledge of resort facilities, services, outlets, promotions and other Anantara properties.
• Deliver exceptional guest service and handle all guest concerns and feedback promptly.
• Take ownership of guest experiences and proactively provide solutions to exceed expectations.
• Process financial transactions and follow operational procedures according to resort standards.
• Ensure accurate communication and handovers between shifts and departments.
• Coordinate with Concierge, transportation, and other teams to provide seamless guest services.
• Recognize repeat guests and VIPs, delivering personalized service.
• Keep the Front Office Manager informed of guest feedback, incidents and operational matters.
• Attend daily briefings, training sessions and resort events to enhance professional skills.
• Build positive working relationships with all departments and external partners.
• Maintain professional grooming, conduct and service standards at all times.
• Follow resort policies, procedures and local regulations related to safety, security and compliance.
• Support colleagues as a team player and adapt to new procedures and initiatives.

Required profile

• Professional grooming, conduct and service standards at all times.
• Ability to follow resort policies, procedures and local safety and security regulations.
• Strong communication and teamwork skills to collaborate with multiple departments.
• Attention to detail in handling guest feedback and operational matters.
• Flexibility to adapt to new procedures and initiatives.

Required skills