Hajj & Umrah Travel Consultant

About the role

The Hajj & Umrah Consultant will join Bakhtar Travel & Tourism in Dubai to design and manage complete pilgrimage travel packages. This full‑time, on‑site position involves guiding clients through all stages of their religious journey, from visa application to post‑travel support.

Key responsibilities

• Advise clients on Hajj and Umrah requirements, visa procedures, and pilgrimage timelines.
• Prepare detailed itineraries, including flights, accommodations, and ground transportation.
• Coordinate with airlines, hotels, and local service providers to secure bookings.
• Handle client inquiries via phone, email, and in‑person meetings.
• Ensure all documentation is accurate and completed before departure.
• Resolve issues promptly and provide culturally sensitive customer service throughout the travel experience.

Required profile

• Strong customer‑service orientation with excellent communication skills.
• Knowledge of Hajj and Umrah processes, visa regulations, and pilgrimage rituals.
• Experience in travel planning, flight booking, hotel reservations, and end‑to‑end itinerary management.
• Organizational and problem‑solving abilities to manage multiple bookings and last‑minute changes.
• Fluency in English; Arabic or other languages spoken by pilgrims are a plus.
• Ability to work on‑site in Dubai, including peak seasonal periods.

Required skills

• Travel reservation systems
• Ticketing platforms
• Booking platforms
• Office productivity tools