Hotel Cleanliness Expert Lead & Order Taker

About the role

The Hotel Cleanliness Expert Lead & Order Taker ensures that guest rooms are accurately reported, cleaned on time, and ready for departure. Working closely with Housekeeping, Engineering, Front Office and Laundry, you will act as the central point for room status coordination at Sheraton The Walk Dubai.

Key responsibilities

• Run sold‑room reports, verify room status and identify discrepancies.
• Prioritise cleaning of vacant dirty rooms, rush rooms and rooms previously marked ‘Do Not Disturb’.
• Prepare and distribute daily room assignments to housekeeping staff.
• Document and resolve room‑status issues with the Front Desk.
• Maintain accurate records of ‘Do Not Disturb’ rooms and update status of departing guest rooms.
• Complete required housekeeping paperwork and follow safety, security and company policies.
• Support housekeeping management in daily operational activities.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of relevant housekeeping or hotel operations experience.
• No supervisory experience required.
• Ability to stand, walk or sit for extended periods and lift objects up to 10 lb.

Required skills

• Basic computer literacy for entering and locating work‑related information.

What we offer

• Full‑time employment in a leading international hotel brand.
• Opportunities for career development within the hospitality industry.
• Supportive team environment that values diversity and inclusion.