Housekeeping Administrator

About the role

The Housekeeping Administrator provides administrative support to the housekeeping department, ensuring accurate data management and efficient guest service. The role involves handling reservations, correspondence, and maintaining organized filing systems within a busy hotel environment.

Key responsibilities

• Enter and retrieve information in computer databases, update records, files, reservations, and answer guest inquiries.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Handle incoming and outgoing mail, maintain filing systems, and compile, copy, sort, and file records of office activities.
• Operate standard office equipment, transmit information via computer, mail, or fax, and use point‑of‑sale systems.

Required profile

• Follow company policies, maintain professional appearance, and protect confidential information.
• Provide courteous guest service, communicate clearly, and answer telephone calls with proper etiquette.
• Develop positive working relationships, support team goals, and respond to employee concerns.

Required skills

• Proficiency with office software such as word processing, spreadsheets, databases, and presentation tools.
• Ability to operate standard office equipment, including fax machines and point‑of‑sale systems.