Information Technology Business Analyst

About the role

This position offers the chance to work closely with both business and IT teams to streamline processes, coordinate technology initiatives, and support the implementation and adoption of enterprise applications and digital solutions.

Key responsibilities

• Coordinate IT projects, system enhancements, integrations, and implementation activities.
• Support project planning, action tracking, issue management, and status reporting.
• Prepare business requirement documents, process flows, functional specifications, user guides, SOPs, and other project documentation.
• Manage user‑acceptance testing, defect tracking, resolution, and business sign‑off.
• Assist with system go‑live readiness, post‑go‑live support, and end‑user training.
• Drive system adoption, process standardisation, and continuous‑improvement initiatives.
• Identify and coordinate proof‑of‑concept initiatives, automation opportunities, AI‑enabled solutions, and reporting improvements.

Required profile

• Minimum 3 years of experience as an IT Business Analyst, Business Systems Analyst, Project Coordinator, Digital Transformation Analyst, or a similar role.
• Proven experience in business requirements gathering, process analysis, stakeholder management, and documentation.
• Experience coordinating IT projects, system implementations, enhancements, integrations, or digital transformation initiatives.
• Background in FMCG, F&B, retail, manufacturing, distribution, or supply‑chain environments is preferred.
• Ability to work with cross‑functional teams in a dynamic environment.

Required skills

• AI productivity tools
• Analytics
• Integrations
• Automation