Loyalty Program Manager (Part‑time, Dubai)

About the role

The Loyalty Program Manager will design, launch and continuously improve loyalty initiatives for small and growing businesses in Dubai. Working part‑time on‑site, you will partner with clients to understand their customers, set loyalty objectives and create rewarding tiered programmes that boost retention and repeat purchases.

Key responsibilities

• Collaborate with client teams to define loyalty goals, target audiences and reward structures.
• Design and configure loyalty schemes, including tiers, points, and engagement mechanics.
• Monitor programme performance, track key metrics and produce data‑driven recommendations.
• Align loyalty strategies with broader marketing, operations and revenue initiatives.
• Coordinate with internal fractional executives to ensure seamless execution across all customer touchpoints.

Required profile

• Proven experience designing and managing customer loyalty programmes, preferably for SMEs or growth‑stage businesses.
• Strong analytical ability to interpret customer data, segment audiences and measure programme impact.
• Excellent communication skills for presenting insights to executives and front‑line teams.
• Bachelor’s degree in Business, Marketing, Analytics or related field, or equivalent practical experience.
• Comfort working in a fast‑paced environment and handling multiple client priorities on a part‑time schedule.

Required skills

• Program Management
• Loyalty Marketing
• Data Analysis
• Customer Segmentation