Manager - Butler Services
Wynn Al Marjan Island · Dubai
وصف الوظيفة
About the role
Wynn Al Marjan Island, a new luxury resort scheduled to open in 2027, is seeking a Manager – Butler Services to lead its Butler Services team and deliver world‑class experiences for VIP guests.
Key responsibilities
- Lead, supervise and motivate the Butler Services team to ensure exceptional service standards.
- Oversee daily villa operations, including guest arrivals, departures and in‑villa experiences.
- Ensure all guest requests and special requirements are met promptly and professionally.
- Monitor and maintain villa presentation, cleanliness and maintenance standards.
- Manage scheduling, task assignments and performance evaluations for the villa team.
- Handle guest feedback, resolve issues and escalate concerns as needed.
- Maintain accurate records of guest preferences, service logs and operational reports.
- Support inventory management and ordering of amenities and supplies.
- Uphold strict confidentiality and privacy standards at all times.
- Coordinate with Doorperson, Front Office and other departments to ensure a seamless guest experience.
Required profile
- Proven ability to lead, supervise and motivate a Butler Services team.
- Experience overseeing villa operations, guest arrivals and departures.
- Strong commitment to confidentiality and privacy standards.
- Excellent problem‑solving skills to handle guest feedback and resolve issues.
- Ability to maintain high standards of presentation, cleanliness and health & safety.
Required skills
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Wynn Al Marjan Island
Dubai
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