Microsoft Dynamics CRM Tester – Airline Booking

About the role

We are seeking an experienced Microsoft Dynamics CRM Tester to join our QA team in Abu Dhabi. The role focuses on testing airline booking and reservation workflows across web, mobile, and API platforms, using both manual and automated approaches.

Key responsibilities

• Perform functional, integration, system, regression, and automation testing for Dynamics 365 applications.
• Design, develop, and maintain Selenium WebDriver test scripts using Java.
• Validate end‑to‑end airline booking processes, including flight search, reservations, ticketing, payments, check‑in, loyalty, and cancellations.
• Test CRM integrations with booking engines, payment gateways, loyalty platforms, and third‑party APIs.
• Execute API tests with Postman or REST Assured and run SQL queries for data verification.
• Collaborate with Business Analysts, Developers, and Product Owners across onsite and offshore teams.
• Participate in Agile ceremonies, sprint planning, and release cycles.
• Log, track, and manage defects using JIRA or Azure DevOps.

Required profile

• 7+ years of software testing experience.
• Hands‑on expertise with Microsoft Dynamics CRM (Dynamics 365).
• Strong background in the airline booking/reservation domain.
• Experience working in distributed onsite/offshore environments.

Required skills

• Microsoft Dynamics CRM / Dynamics 365
• Selenium WebDriver
• Java
• TestNG or JUnit
• Maven / Gradle
• Postman or REST Assured
• SQL
• JIRA / Azure DevOps
• Agile / Scrum methodology