Operations Assistant – Remote (Legal-Tech Startup)

About the role

SmartWills is a Dubai‑based legal‑tech startup that helps expats create UAE wills remotely. We are looking for a meticulous Operations Assistant to be the first point of contact for new clients and ensure flawless document handling.

Key responsibilities

• Conduct 2‑3 daily video onboarding calls, explain services and guide clients through the will registration process.
• Prepare and update legal documents (wills, powers of attorney, guardianship letters) with zero errors and log details in the client database.
• Coordinate with lawyers, track document status and proactively inform clients of any delays.
• Maintain the CRM pipeline in Go High Level, entering all interactions immediately and providing weekly reports to the CEO.
• Leverage AI tools such as ChatGPT and Claude to draft communications, take call notes and organise data.

Required profile

• 1‑2 years experience in a legal assistant, law firm or client‑facing operations role.
• Fluent written and spoken English.
• Professional presence on video calls.
• Exceptional attention to detail and experience working remotely.

Required skills

• Go High Level (CRM)
• ChatGPT
• Claude

What we offer

• €1,750–2,500 base salary per month plus quarterly and annual bonuses.
• Collaboration contract with a path to full‑time employment.
• Remote‑first schedule with overlap to Dubai (GMT+4) time zone.
• Potential relocation to Dubai with visa sponsorship.
• Access to AI tools, training budget and clear career progression.