Operations & Client Success Coordinator (Remote)

About the role

We are looking for an Operations & Client Success Coordinator to become the operational backbone of a fast‑growing birth and postpartum support organization. Working remotely with overlap to U.S. Central Time, you will support families through intake, scheduling, invoicing and relationship management, ensuring a seamless, high‑touch experience.

Key responsibilities

• Manage the company inbox and respond to client inquiries promptly.
• Coordinate the full intake process, from initial contact to consultation scheduling.
• Follow up with prospective clients and re‑engage non‑responsive leads.
• Support families throughout onboarding and maintain empathetic communication.
• Create, send and track invoices; maintain accurate client records.
• Ensure operational processes are completed consistently and on time.
• Assist with scheduling, calendar coordination and general administrative tasks.

Required profile

• Highly organized and proactive with strong attention to detail.
• Empathetic and able to communicate professionally with families during vulnerable periods.
• Capable of protecting the company’s reputation by ensuring no inquiries fall through the cracks.
• Ability to manage multiple tasks and maintain efficient internal processes.

Required skills

What we offer

• Full‑time remote position with a salary range of $1,500‑$2,000 USD per month.
• Opportunity to contribute to a mission‑driven organization supporting new families.
• Collaborative team environment with overlap to a Minneapolis‑based team.