Operations Manager – Documents Clearing & Visa Services

About the role

Talent Folder is looking for an experienced Operations Manager to lead its Documents Clearing and Visa Services department in Dubai. The role requires a proactive professional with deep knowledge of UAE visa procedures, PRO services, and government transactions to ensure smooth daily operations and high‑quality client service.

Key responsibilities

• Manage daily operations of the Documents Clearing and Visa Services department.
• Oversee UAE visa processing, including employment, partner, investor, cancellation and related services.
• Coordinate and manage PRO services and government transactions.
• Ensure applications and client documentation are processed accurately and within required timelines.
• Liaise with UAE government departments and relevant authorities.
• Review documentation for compliance with government requirements.
• Monitor application progress, approvals, cancellations and other official processes.
• Lead, mentor and support the operations team, monitoring productivity and performance.
• Resolve operational challenges and address client service concerns efficiently.
• Maintain accurate records and follow up on pending applications.
• Identify opportunities to improve operational efficiency and service quality.
• Collaborate with sales and customer service teams to ensure seamless service delivery.

Required profile

• Minimum 3 years of UAE experience in Documents Clearing, Visa Services, PRO Services or a similar field.
• Previous experience as an Operations Manager or Operations Supervisor is preferred.
• Strong knowledge of UAE visa procedures, labour‑related processes and government transactions.
• Good understanding of UAE government portals and documentation requirements.
• Excellent leadership, team management and organisational skills.
• Strong communication, coordination and problem‑solving abilities.
• Ability to manage multiple applications and deadlines simultaneously.
• Good command of English; knowledge of Arabic is an advantage.
• Currently based in the UAE, preferably Dubai.

Required skills