Operations Manager – UTR (Amazon Now)

About the role

Amazon Now is looking for an Operations Manager to lead cluster‑level operational indexing and performance tracking for its network of dark stores. The role involves overseeing day‑to‑day operations, hiring and developing teams, and ensuring visibility into network health.

Key responsibilities

• Collaborate with stakeholders to launch and manage dark stores.
• Track and index operational metrics such as count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks.
• Maintain data integrity for operational dashboards and reporting systems used by leadership.
• Support root‑cause analysis for operational defects and SLA breaches.
• Coordinate with store operations teams to ensure timely data updates and metric accuracy.
• Identify trends and patterns in performance to drive continuous improvement initiatives.

Required profile

• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• 3+ years of experience with performance metrics, process improvement, or lean techniques.
• Ability to work flexible schedules, including weekends, nights, and holidays.

Required skills

• Data accuracy
• Performance metrics
• Lean techniques
• Process improvement
• Operational dashboards