Operations Registrar – Application Processing

About the role

The Operations Registrar will support the processing, verification and release of business‑setup and immigration‑related applications. This position is ideal for a detail‑oriented professional who thrives in a fast‑paced environment and can manage high volumes of documentation while meeting strict service‑level agreements.

Key responsibilities

• Process and release initial approvals for new business setups and licence amendments or upgrades.
• Handle immigration applications, including cards, entry visas, residence visas, renewals, cancellations, amendments and change‑of‑status requests.
• Process E‑Channel applications and renewals using ERP and related systems.
• Verify the accuracy and completeness of client‑submitted information and supporting documents.
• Generate, process and maintain records, reports and data sheets with high accuracy.
• Maintain up‑to‑date information in internal databases and systems.
• Prepare daily, weekly and monthly task reports as required.
• Ensure applications are completed in line with operational SLAs and timelines.
• Support other operations sub‑departments during peak periods.
• Contribute ideas for process improvements and assist with updating SOPs.
• Provide process‑related support and supplementary training to Operations Administrators when needed.

Required profile

• At least a secondary school qualification.
• 2‑4 years of experience as a Typist, Operations Administrator, Office Administrator or similar role.
• Experience in a free‑zone, business‑setup or immigration services environment is advantageous.
• Strong English and Arabic typing skills.
• Excellent written and verbal communication in both languages.
• Highly organised, accurate and detail‑oriented with the ability to manage multiple tasks and deadlines.

Required skills

• ERP systems
• Administrative tools