Order Fulfillment Customer Service Team Member

About the role

The Order Fulfillment Customer Service Team Member ensures smooth material flow, inventory control, and customer interaction within StoneAge’s manufacturing and order‑fulfillment operations in Dubai. You will handle picking, packing, shipping, receiving, and assist walk‑in customers while supporting sales and rental requests.

Key responsibilities

• Collaborate with team members to meet daily priorities and maintain a 99.5% order‑accuracy rate.
• Use StoneAge’s ERP and handheld scanning system to pull, issue, receive, and stock work orders.
• Conduct inventory cycle counts, identify discrepancies, and report them.
• Pick, double‑check, pack, palletize, and ship customer orders on time.
• Process sales orders received via email, phone, or fax and log interactions in Salesforce CRM.
• Provide price quotes, manage sales and rentals, and participate in the on‑call schedule.
• Identify continuous‑improvement opportunities and communicate warehousing needs.

Required profile

• Coach‑able, hardworking, honest, dependable, and professional.
• Team‑oriented with a positive attitude in a fast‑paced environment.
• Committed to StoneAge’s “Own It” mindset and self‑leadership principles.

Required skills

• Proficiency with ERP systems.
• Experience using handheld scanning devices.
• Familiarity with Salesforce CRM.
• Basic inventory management and cycle‑count procedures.

What we offer

• Full‑time permanent position in a growing manufacturing company.
• Opportunities for personal growth and continuous improvement.