Outbound Operations Administrator

About the role

We are seeking an experienced Outbound Operations Administrator to manage the end‑to‑end outbound order flow for Wholesale and Franchise customers across the MENA region. The role is based in Dubai and works closely with multiple internal teams to ensure accurate and timely deliveries.

Key responsibilities

• Manage outbound order processing for Wholesale and Franchise customers.
• Coordinate with Warehouse, Sales, Marketing, Finance and customers to guarantee on‑time deliveries.
• Monitor stock levels, seasonal auto‑book requirements and order commitments.
• Track billing values and support accurate order processing.
• Create and maintain Excel trackers, reports and operational updates.
• Analyse order data to identify issues and suggest process improvements.
• Use ERP systems to manage customer orders and inventory information.
• Proactively resolve order discrepancies and delivery challenges.

Required profile

• Minimum 5 years of experience in outbound operations, order management, supply chain or logistics coordination.
• Experience in retail, fashion, sportswear, FMCG or consumer goods environments is preferred.
• Strong attention to detail and ability to handle multiple priorities in a fast‑paced setting.
• Professional communication skills and a proactive, solutions‑oriented mindset.

Required skills

• Advanced Microsoft Excel for tracking, reporting and data analysis.
• Proficiency with ERP systems for order processing and inventory management.

What we offer

• Competitive salary of AED 10,000‑12,000 per month plus standard benefits.