Part-Time Fashion Consultant – Tom Ford, Abu Dhabi

About the role

As a Fashion Consultant at Chalhoub Group’s Tom Ford store in The Grove Abu Dhabi, you will be responsible for achieving sales targets while delivering an exceptional guest experience and supporting key CRM and CX initiatives.

Key responsibilities

• Achieve individual and collective sales targets while delivering exceptional guest experience.
• Support implementation of CRM, CX and other customer‑focused initiatives in‑store.
• Collect data on customer behaviour, top sellers and slow movers for business reviews.
• Drive client relationships using an omni‑channel approach.
• Provide pre‑buying feedback on products.
• Drive eNPS through people experience initiatives and culture.
• Ensure adherence to visual‑merchandising guidelines and standard operating procedures.
• Process click‑and‑collect orders within agreed service‑level agreements.
• Capture customer data in line with marketing requirements.
• Promote the loyalty program (MUSE) and stay up‑to‑date with app offerings.
• Support in‑store marketing events and activations.
• Monitor brand social‑media activities and campaigns.
• Drive sell‑throughs within the store.
• Support in‑store CX initiatives.
• Provide input on what is working well or not within the store.

What we offer

• Learning and development opportunities and exposure to different assignments.
• Diverse career paths for high performers.
• Competitive benefits package including health care.
• Child education contribution.
• Remote and flexible working policies.
• Exclusive employee discounts.
• Commitment to inclusion and diversity.